Your Responsibilities as a Meal Participant:
1) Be home when the delivery arrives! If you are not going to be home to receive meals, the office should be given at least a day’s notice to make alterations to menu and delivery routes. You must call the office. Do not send messages back with your Delivery Team. Our answering machine is on 24 hours daily. Please note that we will not leave meals un-refrigerated or outdoors unattended. If you wish to make alternate delivery arrangements (i.e. with a neighbor) again, call our office.
In case of an emergency, such as hospitalization, you should have someone notify the office as soon as possible. Because we are concerned about your welfare, if there is no response at your home, our policy is to err on the side of caution and assume an emergency exists. Depending on the situation, appropriate actions will be taken such as calling your emergency contact, the hospital and the police.
2) Be willing to schedule a visitation to your home with Steuben County Office for the Aging staff within 10 days from the start of service. Follow-up evaluations are scheduled every six months.
3) Keep walkways clear and pets secured.
4) Contribute what you can afford - No qualifying person over the age of 60 will be denied service due to inability to contribute, but remember that participant contributions play a major role in sustaining our program.